Is your community pool open today? Log on to your homeowner page and verify the pool rules and hours under the documents section of your association’s website.
Pool card not responding?
If the card does not respond at all when placing on the reader during pool hours, the card may be demagnetized or otherwise damaged and a new card will need to be purchased. Please log into your account to find instructions on purchasing a pool card for your community. If the reader does respond or beep, but does not open, then your car may no longer be registered or been deactivated for another reason. If this is the case, please contact us at firstname.lastname@example.org and we will check the status and give you instructions on what may need to be done to resolve the issue.
Note: Some communities will remove access to some amenities including the pool if there is a past due balance on your account. If you are unable to access the pool, please check your account and ensure all amounts owed have been paid.